We are committed to providing the best products and services to our valued customers.
If you are not satisfied with your purchase for any reason, we offer a convenient and easy exchange and return policy.
Exchange and Return:
1. Exchange and Return Period:
- You can request an exchange or return within 24 hours from the date of receiving the product.
2. Condition of the Product:
- The product must be unused and in its original condition, with the original packaging intact.
3. Non-returnable Products:
- Products that have been opened or used.
- Products that have been damaged due to misuse or negligence.
4. Exchange and Return Procedures:
- Contact customer service via email or phone to submit an exchange or return request.
- Your request will be reviewed, and you will be provided with instructions for returning the product.
- Once the product is received and its condition is verified, the exchange or refund will be processed within 7-14 business days.
5. Shipping Costs:
- If there is a defect in the product or an error on our part, we will cover the shipping costs.
- In other cases, the customer is responsible for the shipping costs of returning the product.
6. Refunds:
- Refunds will be issued using the original payment method.
- The refund process may take some time depending on the policies of the bank or payment service provider.
We’re Here to Help:
If you have any questions or need additional assistance, please do not hesitate to contact our customer service team. We strive to ensure your complete satisfaction with your shopping experience with us.
Thank you for choosing Haidy!
